FAQs
Frequently Asked Questions
Everything you need to know about hiring equipment with us — from booking and delivery to insurance and off-hire. Can’t find your answer? Just ask us on WhatsApp.
- 30 Questions answered
- 6 Categories
- Updated March 2026
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
6 questions
How do I book equipment?
The quickest way to book is via WhatsApp — just tap the button on any page and tell us what you need, when, and where. For bulk or corporate enquiries, use the Contact Us form and we’ll put together a tailored quote.
We don’t use an online booking system — we prefer a real conversation so we can make sure you get exactly the right equipment for your job.
What's the minimum hire period?
Our minimum hire period is one full day for all equipment categories. We don’t offer hourly hire unless specifically agreed in writing. Weekly and monthly rates are available for longer jobs and offer better value.
How far in advance should I book?
We recommend booking at least 24–48 hours in advance to guarantee availability, especially for larger equipment like excavators and telehandlers. For same-day hire, contact us by phone or WhatsApp and we’ll do our best to accommodate you, subject to availability.
Can I extend my hire once it's started?
Yes — just let us know via WhatsApp or phone before your original hire end date and we’ll arrange an extension subject to availability. We’ll confirm the extended rate and update your hire agreement accordingly.
What areas do you cover?
We deliver and collect throughout the South West — Devon, Cornwall, Somerset, and Dorset. Our depot is based in Okehampton, Devon, and most of our fleet is available for same-day delivery across Devon and Cornwall. Transport charges are calculated by distance from our depot.
What if I need to cancel my booking?
You can cancel free of charge with more than 72 hours’ notice. Cancellations within 72 hours may incur a charge of 25–100% of the first day’s hire rate depending on how much notice is given. See our Terms & Conditions for the full cancellation schedule.
5 questions
Is delivery included in the hire price?
Delivery and collection are quoted separately and are not included in the standard hire rate unless explicitly stated. Charges are based on distance from our Okehampton depot. We’ll always give you a clear delivery quote before confirming your booking.
Can I collect the equipment myself?
Yes, you’re welcome to collect from our Okehampton depot during business hours (Mon–Fri 7:30am–5:30pm, Sat 8am–1pm). You’ll need a suitable vehicle and trailer or low-loader for larger equipment — our team can advise on transport requirements when you book.
What do I need to have ready on delivery day?
Please ensure:
- Clear, safe access to the delivery point (adequate ground conditions and turning space for the delivery vehicle)
- A responsible person on-site to sign the delivery note and check the equipment condition
- Any underground services (cables, drains, pipes) identified and marked in advance
- Payment or credit account confirmed prior to delivery
How do I off-hire (return) the equipment?
Call us on 01837 352099 during business hours to confirm off-hire and receive an off-hire reference number. Hire charges continue to run until this reference number is confirmed — telling a driver on-site does not count as a formal off-hire. Equipment must be accessible for collection at the agreed time.
Do weekend deliveries cost more?
Out-of-hours and weekend deliveries may incur an additional charge. Please discuss your requirements at the time of booking and we’ll confirm any surcharges clearly before you commit.
5 questions
When do I need to pay?
For standard hires, payment is required in full before delivery or collection. If you hold an approved credit account with us, invoices are payable within 30 days. Equipment will not leave our depot without confirmed payment or a valid credit account.
What payment methods do you accept?
We accept bank transfer (BACS), credit card, and debit card. Card payments can be taken over the phone. We do not accept cash on delivery. For regular customers, a monthly credit account can be set up — please ask our team for details.
Are your prices inclusive of VAT?
All quoted hire rates are exclusive of VAT. VAT will be added at the prevailing rate (currently 20%) and shown clearly on your invoice. Delivery charges are also subject to VAT.
Is a deposit required?
A refundable security deposit may be required for certain equipment, particularly high-value items. This will be confirmed at the time of booking and returned to you within 5 working days of the equipment being returned undamaged and all charges settled.
Do hire charges run over weekends and bank holidays?
Yes — hire charges run continuously from delivery to off-hire, including evenings, weekends, and bank holidays. Weekly rates are based on a standard 5-day working week (40 hours); if you need the equipment over a weekend, a weekend rate will apply. We’ll always be clear about this upfront.
6 questions
Do l need a licence or training to operate the equipment?
For many machines — particularly excavators, telehandlers, and powered access equipment — operators are legally required to hold appropriate training certificates (e.g. NPORS or CPCS cards). It is the Hirer’s responsibility to ensure all operators are suitably trained and, where required, licensed. Our team can advise on specific requirements for each machine.
Who is responsible for fuelling the equipment?
All fuel and consumables (oil, grease, hydraulic fluid) are the Hirer’s responsibility. Equipment is delivered with a full fuel tank and must be returned full. If returned with less fuel, you’ll be charged at our standard fuel rate. All diesel equipment must use white diesel (DERV) only — red diesel is not permitted under legislation effective April 2022.
What happens if the equipment breaks down?
Call us immediately on 01837 352099 and do not attempt any repairs yourself. If the breakdown is due to a mechanical fault or fair wear and tear, we’ll repair or replace the equipment at no charge and suspend hire charges for the downtime. If it’s caused by misuse or damage, repair costs will be the Hirer’s responsibility.
Can I swap equipment mid-hire for a different machine?
Standard hire agreements are for the specified equipment, but we’re always happy to discuss swaps. If you’re on a Flex Hire Account, unlimited equipment swaps are one of the core benefits — you can change machines anytime to suit your workload without penalty.
What condition should I return the equipment in?
Equipment should be returned in the same condition as it was delivered — clean, undamaged, and with all attachments and keys present (fair wear and tear accepted). Dirty equipment will be cleaned at your expense, and missing items will be charged at full replacement cost.
Can I use the equipment over a weekend?
Yes. The equipment is yours for the duration of the Hire Period, including weekends. Weekend use on a weekly hire may incur additional charges — our team will confirm this when you book. Just make sure the equipment is secured safely when not in use.
4 questions
What is a Flex Hire Account?
Flex Hire is our monthly subscription-style hire product designed for businesses and contractors who need equipment regularly. You pay a single flat monthly fee for access to a tier of equipment, with the ability to swap machines as often as you need. Servicing is included, and you can earn a 10% rebate on your hire spend. See the Flex Hire page for full details.
How many machines can I have at once on Flex Hire?
Each Flex Hire tier covers one machine at a time, but you can swap it for any other machine within your tier as often as you need. If you regularly need multiple machines simultaneously, you can hold multiple Flex accounts — speak to our team about bundled pricing.
Is there a minimum contract length for Flex Hire?
Flex Hire accounts run on a rolling monthly basis with a minimum initial term of 3 months. After that, you can cancel with 30 days’ written notice. There are no long-term lock-ins — it’s designed to be as flexible as your workload.
What does the 10% rebate mean?
At the end of each quarter, Flex Hire account holders receive a 10% rebate on their total hire spend for that period, applied as a credit to their account. It’s our way of rewarding loyal customers — the more you hire, the more you save. Full details are in the Flex Hire terms.
4 questions
Do I need insurance to hire equipment?
Yes — as the Hirer, you are responsible for insuring all hired equipment for its full replacement value against damage, theft, fire, and third-party liability throughout the Hire Period. You must be able to provide evidence of cover on request. If you don’t have adequate cover, we offer an optional Damage Waiver — see our Insurance page for details.
What is your Damage Waiver and what does it cover?
Our optional Damage Waiver is an add-on that reduces your financial liability for accidental damage to hired equipment. It is not a full insurance policy and does not cover theft, misuse, negligence, or damage caused by prohibited use (e.g. red diesel). Full details are available on our Insurance Information page.
What happens if the equipment is stolen from my site?
Report the theft to the police immediately and obtain a crime reference number. Then notify us on 01837 352099 and provide the reference number within 24 hours. Hire charges continue until the theft is confirmed and resolved. Your insurance should cover the replacement value — if you’re uninsured, you’ll be liable for the full cost.
Does my existing plant insurance cover hired equipment?
Many contractors’ all-risk or plant policies do cover hired-in equipment, but this varies by policy. You should check your policy wording carefully, particularly the “hired-in plant” section, and confirm the level of cover with your insurer before the hire starts. We’re happy to provide equipment values for insurance purposes on request.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
6 questions
How do I book equipment?
The quickest way to book is via WhatsApp — just tap the button on any page and tell us what you need, when, and where. For bulk or corporate enquiries, use the Contact Us form and we’ll put together a tailored quote.
We don’t use an online booking system — we prefer a real conversation so we can make sure you get exactly the right equipment for your job.
What's the minimum hire period?
Our minimum hire period is one full day for all equipment categories. We don’t offer hourly hire unless specifically agreed in writing. Weekly and monthly rates are available for longer jobs and offer better value.
How far in advance should I book?
We recommend booking at least 24–48 hours in advance to guarantee availability, especially for larger equipment like excavators and telehandlers. For same-day hire, contact us by phone or WhatsApp and we’ll do our best to accommodate you, subject to availability.
Can I extend my hire once it's started?
Yes — just let us know via WhatsApp or phone before your original hire end date and we’ll arrange an extension subject to availability. We’ll confirm the extended rate and update your hire agreement accordingly.
What areas do you cover?
We deliver and collect throughout the South West — Devon, Cornwall, Somerset, and Dorset. Our depot is based in Okehampton, Devon, and most of our fleet is available for same-day delivery across Devon and Cornwall. Transport charges are calculated by distance from our depot.
What if I need to cancel my booking?
You can cancel free of charge with more than 72 hours’ notice. Cancellations within 72 hours may incur a charge of 25–100% of the first day’s hire rate depending on how much notice is given. See our Terms & Conditions for the full cancellation schedule.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
5 questions
Is delivery included in the hire price?
Delivery and collection are quoted separately and are not included in the standard hire rate unless explicitly stated. Charges are based on distance from our Okehampton depot. We’ll always give you a clear delivery quote before confirming your booking.
Can I collect the equipment myself?
Yes, you’re welcome to collect from our Okehampton depot during business hours (Mon–Fri 7:30am–5:30pm, Sat 8am–1pm). You’ll need a suitable vehicle and trailer or low-loader for larger equipment — our team can advise on transport requirements when you book.
What do I need to have ready on delivery day?
Please ensure:
- Clear, safe access to the delivery point (adequate ground conditions and turning space for the delivery vehicle)
- A responsible person on-site to sign the delivery note and check the equipment condition
- Any underground services (cables, drains, pipes) identified and marked in advance
- Payment or credit account confirmed prior to delivery
How do I off-hire (return) the equipment?
Call us on 01837 352099 during business hours to confirm off-hire and receive an off-hire reference number. Hire charges continue to run until this reference number is confirmed — telling a driver on-site does not count as a formal off-hire. Equipment must be accessible for collection at the agreed time.
Do weekend deliveries cost more?
Out-of-hours and weekend deliveries may incur an additional charge. Please discuss your requirements at the time of booking and we’ll confirm any surcharges clearly before you commit.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
5 questions
When do I need to pay?
For standard hires, payment is required in full before delivery or collection. If you hold an approved credit account with us, invoices are payable within 30 days. Equipment will not leave our depot without confirmed payment or a valid credit account.
What payment methods do you accept?
We accept bank transfer (BACS), credit card, and debit card. Card payments can be taken over the phone. We do not accept cash on delivery. For regular customers, a monthly credit account can be set up — please ask our team for details.
Are your prices inclusive of VAT?
All quoted hire rates are exclusive of VAT. VAT will be added at the prevailing rate (currently 20%) and shown clearly on your invoice. Delivery charges are also subject to VAT.
Is a deposit required?
A refundable security deposit may be required for certain equipment, particularly high-value items. This will be confirmed at the time of booking and returned to you within 5 working days of the equipment being returned undamaged and all charges settled.
Do hire charges run over weekends and bank holidays?
Yes — hire charges run continuously from delivery to off-hire, including evenings, weekends, and bank holidays. Weekly rates are based on a standard 5-day working week (40 hours); if you need the equipment over a weekend, a weekend rate will apply. We’ll always be clear about this upfront.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
6 questions
Do l need a licence or training to operate the equipment?
For many machines — particularly excavators, telehandlers, and powered access equipment — operators are legally required to hold appropriate training certificates (e.g. NPORS or CPCS cards). It is the Hirer’s responsibility to ensure all operators are suitably trained and, where required, licensed. Our team can advise on specific requirements for each machine.
Who is responsible for fuelling the equipment?
All fuel and consumables (oil, grease, hydraulic fluid) are the Hirer’s responsibility. Equipment is delivered with a full fuel tank and must be returned full. If returned with less fuel, you’ll be charged at our standard fuel rate. All diesel equipment must use white diesel (DERV) only — red diesel is not permitted under legislation effective April 2022.
What happens if the equipment breaks down?
Call us immediately on 01837 352099 and do not attempt any repairs yourself. If the breakdown is due to a mechanical fault or fair wear and tear, we’ll repair or replace the equipment at no charge and suspend hire charges for the downtime. If it’s caused by misuse or damage, repair costs will be the Hirer’s responsibility.
Can I swap equipment mid-hire for a different machine?
Standard hire agreements are for the specified equipment, but we’re always happy to discuss swaps. If you’re on a Flex Hire Account, unlimited equipment swaps are one of the core benefits — you can change machines anytime to suit your workload without penalty.
What condition should I return the equipment in?
Equipment should be returned in the same condition as it was delivered — clean, undamaged, and with all attachments and keys present (fair wear and tear accepted). Dirty equipment will be cleaned at your expense, and missing items will be charged at full replacement cost.
Can I use the equipment over a weekend?
Yes. The equipment is yours for the duration of the Hire Period, including weekends. Weekend use on a weekly hire may incur additional charges — our team will confirm this when you book. Just make sure the equipment is secured safely when not in use.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
4 questions
What is a Flex Hire Account?
Flex Hire is our monthly subscription-style hire product designed for businesses and contractors who need equipment regularly. You pay a single flat monthly fee for access to a tier of equipment, with the ability to swap machines as often as you need. Servicing is included, and you can earn a 10% rebate on your hire spend. See the Flex Hire page for full details.
How many machines can I have at once on Flex Hire?
Each Flex Hire tier covers one machine at a time, but you can swap it for any other machine within your tier as often as you need. If you regularly need multiple machines simultaneously, you can hold multiple Flex accounts — speak to our team about bundled pricing.
Is there a minimum contract length for Flex Hire?
Flex Hire accounts run on a rolling monthly basis with a minimum initial term of 3 months. After that, you can cancel with 30 days’ written notice. There are no long-term lock-ins — it’s designed to be as flexible as your workload.
What does the 10% rebate mean?
At the end of each quarter, Flex Hire account holders receive a 10% rebate on their total hire spend for that period, applied as a credit to their account. It’s our way of rewarding loyal customers — the more you hire, the more you save. Full details are in the Flex Hire terms.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.
● All Questions
30
● Booking
6
5
5
6
4
4
Still Have a Question?
Our team is on hand to help Monday–Saturday. Fastest reply on WhatsApp.
4 questions
Do I need insurance to hire equipment?
Yes — as the Hirer, you are responsible for insuring all hired equipment for its full replacement value against damage, theft, fire, and third-party liability throughout the Hire Period. You must be able to provide evidence of cover on request. If you don’t have adequate cover, we offer an optional Damage Waiver — see our Insurance page for details.
What is your Damage Waiver and what does it cover?
Our optional Damage Waiver is an add-on that reduces your financial liability for accidental damage to hired equipment. It is not a full insurance policy and does not cover theft, misuse, negligence, or damage caused by prohibited use (e.g. red diesel). Full details are available on our Insurance Information page.
What happens if the equipment is stolen from my site?
Report the theft to the police immediately and obtain a crime reference number. Then notify us on 01837 352099 and provide the reference number within 24 hours. Hire charges continue until the theft is confirmed and resolved. Your insurance should cover the replacement value — if you’re uninsured, you’ll be liable for the full cost.
Does my existing plant insurance cover hired equipment?
Many contractors’ all-risk or plant policies do cover hired-in equipment, but this varies by policy. You should check your policy wording carefully, particularly the “hired-in plant” section, and confirm the level of cover with your insurer before the hire starts. We’re happy to provide equipment values for insurance purposes on request.
Still Have a Question?
Can't find what you're looking for? Our team is on hand Monday to Saturday. The quickest way to reach us is WhatsApp — most queries answered within minutes.